I flew Eva Air last month and was disappointed. The fare was cheap after discarding offers from airlines that I won't even consider. Something has changed and I think that it can be summed up as lack of customer care on board. These are the things that I noticed:
1. Never a word from the Captain on the outward journey to his passengers until I commented on that to the Cabin Director. I was told that it wasn't deemed necessary because I could find flight information on my personal interactive screen. On the return journey we heard nothing at all from him.
2. Most passengers know that a meal is served about two hours before landing and more than a few like to freshen up in the toilets before it arrives. I waited outside one for about fifteen minutes and then walked up the plane to wait outside another. Watching the first one, I saw a stewardess emerge, freshened up and in a change of uniform. Then another came out of the second toilet. I was third in the queue and returned to the first, only to be beaten to it by yet another stewardess. It was thirty minutes before I got into a toilet. Them first and passengers last!
3. The cabin crew were generally inattentive and unfriendly. They forgot drinks orders, poured tea when coffee was requested. Don't have the tea, it's awful. They asked which meal I wanted and served the alternative. There was no second run of the drinks trolley - just an offer of more tea and coffee. And boy you had to be quick to respond otherwise the pots were way up the aisle.
4. The planes are already showing their age or lack of care in that minor faults are not corrected in the cabin. On the return flight, my reading light was blinding the lady across the aisle and I had to lean out of my seat to catch the beam on my book.
5. On both flights there was rubbish still stuffed in my seat pocket.
I don't expect perfection and, individually, these are not major problems but, together, they suggest that Eva Air doesn't care about its passengers once they are on board. I'll be looking for alternatives the next time I make this journey.